marketing@groupinnova.org
Methodological approach to design innovative services aimed at improving customer satisfaction and interaction with the service.
At Innova Group we are based on deeply understanding the context of the service, needs and preferences of users and seeks to improve the user's comprehensive service experience, which includes strategic, tactical and operational design. Service design encompasses the planning, design, implementation and monitoring of the total quality of the service, to improve the interaction of the target group with the service, all at a reasonable cost for the providers.
Our team focuses on 5 important types of services:
User-Centered Design
This approach focuses on the user experience when interacting with a service to improve the design and interface.
Data-Driven Design
This approach focuses on the collection and analysis of data to improve the design and performance of services.
AI-Based Design
This approach focuses on creating algorithms and artificial intelligence to improve service design and capability.
Community-Based Design
This approach focuses on creating online communities to improve user interface and satisfaction.
Agile Development Oriented Design
This approach focuses on agile development and continuous delivery of a service to reduce time to market.
Service Design is a methodological approach to innovating the user experience, which encompasses a variety of approaches such as user-centered, data-driven, artificial intelligence, community-based, and agile development-oriented design. These approaches are used to develop innovative services, improve customer satisfaction and service interaction.
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